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Archive for Internet Marketing Strategy

Going Rogue II – When Politics and Marketing are Indistinguishable

Wednesday, February 17th, 2010

I received not one, but three Email messages from the Democratic Congressional Campaign Committee (DCCC) this week.

The first had a subject line of “Bulltwinkie“, the second “Sarah’s Secret Plan” and the third was “Palin Antidote.”

Fe-Fi-Fo-Fum … I smell marketing copy.

It was next to impossible to read these emails with a straight face. They had nothing to do with politics, and everything to do with marketing. These guys are selling a product.

I’ve voted as a Democrat for as far back as I can remember, and that’s a long time. But when I read these emails, I didn’t read them as a voter. I read them with the senses of a copywriter.

Take this for example:

“DCCC are launching an advertising campaign while Republicans are home in their districts for President’s Day to help expose the Republicans” not-so-secret plan to gut social security.”

Man, I could have written that myself.

And this:

“There is no way you and I are going to let them drag us back into the ditch they drove us into – no way, no how.”

I could name a dozen copywriters who may have written that line, and more importantly, they could have written it about either party!

We’re not being asked to engage in a political debate about the merits or potential overhaul of our health care system. The sole purpose of these emails is to raise funds by creating a feeding frenzy against Sarah Palin and the Tea Party.

This Stuff Isn’t New …

The DCCC’s copywriting approach is straight out of Breakthrough Advertising, the classic book on writing marketing copy by Eugene Schwartz.

Schwartz demonstrates that the best way to make a sale is to amplify the already existing feelings or thoughts of your reader. If you know that your readers think Sarah Palin is an idiot who is Hell-bent on destroying all this is right and good, then all you need to do is hand them a little fuel to flame their passions.

Just look at the words they use:

  • Not-so-secret plans…
  • Gut social security…
  • Drag us back into the ditch …
  • No way, no how…
  • Dangerous plans…
  • Special interests…

The emails are filled to the brim with inflammatory words and phrases. That’s certainly not an accident, and it’s not political. It’s just good copywriting.

It really doesn’t matter that I think Ms. Palin has all the presidential qualities of a cockroach. We’re not being asked to engage in a useful political or social conversation about health care. We’re being poked and prodded – lit under the butt even – to play a dangerous game of “Beat the Opposing Copywriter.”

It’s scary to think that as copywriters, we actually have that much power!

Who was it that said, “Behind every great man is a great copywriter“?

The Problem With This Approach

Let’s step out of the political realm for a second and talk about the dangers of the kind of approach the DCCC is taking by using a sports analogy (I can’t help it… I’m a jock).

If your half-court oriented basketball team is getting ready to play a team with a fast-paced, face-break, high-scoring style, you’ve got two options: you can try to match their tempo; or, you can focus on defense and try to slow them down to your level of play.

Anyone with a lick of basketball sense knows that you want to get the other team to play your style because that gives you the best chance of winning. That is, you play to your strengths, not the other team’s strengths.

As a marketer, I have to understand the strengths of my client and play to those strengths. The strength of the Democratic party has never (in my opinion) been muckraking. In fact, they pretty much suck at it. You can infer from this what I believe to be the strengths of the Republican party.

This negative, attack the opponent where it hurts approach by the DCCC will backfire. It will turn away moderate Democrats (like me) who would rather talk about solving the country’s problems than raising pitchforks against the “evil” Sarah Palin.

Apply This To Your Marketing Plan

Think about what’s happening today in Congress in terms of your own marketing.

Are you playing to your competitor’s strengths, or to yours? Are you so busy bashing the heads of your competitors to find out what your customers really want?

The DCCC letters are good copy. They’ll get the “fund raising” job done because they are so in-your-face inflammatory. But will they serve the greater purpose of keeping Democrats in office?

Think in terms of the big picture — creating life-time, loyal customers. Apple has done this by giving their loyal fan base exactly what they want. Their light-hearted jibes at Microsoft reinforce the perceived strengths of Apple while poking fun at Microsoft’s weaknesses.

These ads work because they continue to promote the bottom line strength of Apple, what I call the “Cool Factor.”

Get it? It’s about always working from your core strengths in your copy – the things that make your loyal customers so loyal. Then, if you throw in a few right crosses at your opponent, your loyal fans are still connected to you through your primary strengths.

It could make all the difference between a winning campaign, a so-so campaign, and a losing campaign.

Getting a little lost in the battle for supremacy of your products and services? Let me know … Let’s use a little of that copywriting magic to put you on the podium instead of the dog house.

Why Ownership is So Important to a Successful Blog

Thursday, February 11th, 2010

We act differently when we feel like we own something.

Look at Apple, Google, and other technology companies who encourage their employees to take ownership of projects and ideas.

Scan the latest Fortune Magazine 100 best companies to work for, and you’ll see near the top of the “reasons” people love their companies is a sense of ownership.

They know that it’s not the money, and it’s not the benefits that encourage hard work and dedication. It’s that feeling that, “This is my company … my project … my product.”

And it’s this same sense of ownership that either enables a company blog to thrive, producing the desired results, or wilt and die in the absence of ownership.

Let me explain by example …

A close friend of mine is a nurse who has worked the past 17 years as part of a close-knit team. They’ve always made decisions as a team, discussed their options thoroughly, and came up with solutions that helped their patients and the hospital.

As a result, she and other team members would routinely put in unpaid overtime to make sure their patients were well cared for.

With new management came new policies. In spite of frequent complaints from team members, the management team made decisions that effected everyone, without any discussion.

To make things worse, one person on the team was “promoted” to a quasi-leadership role, given an iPhone, and told that she was now in charge of all the decisions the team had been making.

Do you think my friend has any loyalty to the hospital, or contributes her spare time freely? Not on your life.

How this might work with your blog …

Say you’ve gone to the trouble of creating a blog for your company, and you’ve put your marketing department in charge of maintenance of the blog.

The single biggest concern facing any blog is getting a steady stream of useful content. Typically, one or two people are charged with the task of maintaining the blog … on top of their regular jobs.

The blog isn’t theirs. It’s the company blog. Plus, nobody else in the company has any say in what happens with the blog.

In other words, there’s no real “ownership.” There’s just responsibility, and there is a huge difference between ownership and responsibility.

I own my car, and I’m going to take very good care of it. I am responsible for putting the garbage out, so I do it out of a sense of responsibility.

What if you could induce more of a sense of ownership for the blog? What if, instead of merely assigning people to maintain the blog, you gave them the blog (with some guidelines, of course).

You might want to have legal review blog posts before they go up, for example. But, otherwise, the blog owners could cut loose.

In fact, they could enlist some of the company engineers to “own” a part of the blog, or invite customer service to participate. How about the front line people? Think they might have something to contribute?

Ownership is a Powerful Motivator

Don’t underestimate the power of ownership to motivate people. The more stake they have in the success or failure of the blog, the more they’ll put into making it successful.

And simply paying them for a job assignment or telling them they’re lucky to have a job won’t motivate them nearly as much as telling them that, “it’s your baby … make it or break it.”

If you do decide to take me up on this idea and “give” your blog to some of your employees, then remember this:

It’s a lot like giving the keys to your car to your teenager. The moment she pulls out of the driveway, it’s her car, not yours. You care about her safety and about “your” car, but from the moment she pulls away until the moment she returns, she owns the car in her mind.

And, if you’re a parent, you know by experience that the more ownership of that vehicle you instill upon your teenager, the better she’ll care for “her” car.

So, try handing the keys for your blog completely over to some of your employees. I think you’ll get a lot more mileage out of the blog and your employees.

Sid Smith

P.S. If you’ve got an underperforming blog, give me a call. I’ll give you some ideas on how you can make it work for you instead of you working for it.

Why The Upsell Offer Works So Well

Wednesday, February 10th, 2010

“Would you like fries with that?”

The upsell offer isn’t new. McDonalds didn’t invent the concept, but they’ve sure popularized the usage of upsell offers.

Before I explain why they work so well and how to use them, let’s make sure that we’re on the same page…

What is an Upsell Offer?

Dictionary.com describes an “upsell” as a verb, meaning “to try to persuade a customer to buy a more expensive item or to buy a related additional product at a discount.

The Miriam-Webster dictionary says, “no such word or phrase exists.”

And, the ever-popular Wikipedia says that “Upselling (sometimes ‘up-selling’) is a sales technique whereby a saleperson induces the customer to purchase more expensive items, upgrades, or other add-ons in an attempt to make a more profitable sale.

It sounds absolutely horrid, doesn’t it?

Why on earth would we reasonable or rationally agree to such a thing, even when we know it’s coming? … “want fries with that?

Simply put, an upsell (or up-sell) is an offer that is made by a sales person (or website) to add to an order for which we’ve already paid or agreed to pay.

As horrible and manipulative as this sounds, it works … and for some very good psychological reasons.

Why Upsell Offers Work

It has to do with what social scientists call the “pain of paying.”

We experience a certain degree of pain when giving up our hard-earned cash, whether it’s for something we desperately need, or something we’d merely like to have.

Let’s say, for example, that paying for a fancy-dancy, hands-free online product that will make you a millionaire in one year costs you $100.

Let’s give this a score of 30 on the “pain of paying” scale.

Now, this same reputable online company offers an upgrade to the system that they say is worth two million dollars, but it will only cost you an additional $300.

You’re being asked to pay three times more for the upgrade than you did for the initial product.

However, the “pain of paying” for this upgrade is only 20 … less than the original pain score!

They refer to this as the “diminishing sensitivity” of the payment. Said another way, if you were already going to pay for your meal (at a cost of $50), then on a psychological level, paying for your guest (another $50) isn’t as painful for you as the first $50.

So, if you’re already buying one book, what’s wrong with a second or third book?

If you’re already shelling out $23,500 for the new car, the extra $1500 for seat warmers isn’t any big deal. Smart retailers (online and offline) use this tactic to get you to buy way more than you would if it were all bundled together.

Case in point: I remember refusing to buy a car because it came with features I didn’t think I wanted or needed. Yet, when I did buy a car, I ended up adding many of those features to my order because the “cost” wasn’t as painful. The “pain of paying” diminished with each add-on.

How it Works Online …

You’ll see three main variations of the upsell offer online:

1. You agree to buy the product, but before you check out, they offer you additional features or options that will simply be added to your total.

Example: “Yes, our super widget will clean your home in five minutes… but imagine an attachment that will also do your laundry for you! Simply click the button below to add this to your order… (or click here to say NO to this one-time offer).”

2. You agree to buy the product, go to the shopping cart to check out, and they have mysteriously added an option that’s already checked and will cost you almost double what you thought you’d pay for the original product.

Example: You order the “Download Version” of a software product. When you go to the shopping cart, you’ll see a second line item automatically added (and checked) to “Ship the CD version” to your home.

3. You agree to buy the product, pay for it through the online shopping cart, and then arrive at a warm and friendly “Thank You” page that offers you an upgrade or option. Plus, all you have to do is click “OK” because they already have all your credit card information. They’ll just add it to your order for you.

Example: “Your new super widget is on its way! Soon, you’ll have more free time to play, as the super widget does your housework for you. We’d like to give you this one-time chance to have even more time on the beach. Just say “yes” and we’ll also send you our super widget laundry attachment for only $999.”

Which of these scenarios do you think will work the best?

If you guessed number three, then you’re right!

All three scenarios work. All three will result in increased revenue for the online retailer because some percentage of their customers will always buy the upsell.

But, because the pain of buying diminishes with each add-on, and diminishes by an even greater amount when the first chunk of change has already passed hands, the third scenario (often called “One Click Upsell”) will almost always result in the most upsell sales.

[Note: I say "almost" because, of course, each sale depends on the perceived value of the product being sold, and the quality of the sales person or copy.]

The point: the next time you’re getting ready to sell anything online, consider which products or services go along nicely with the main product or service you’re selling.

Hey, if it works for Amazon, don’t you think it should work for you?

Would you like to implement an effective upsell process for your products or services? Let me know. I’d be happy to help you make it happen.

Sid Smith

Your Website Sucks: How to Spruce Up a 20th Century Website

Wednesday, February 3rd, 2010

While I don’t have any exact figures, I’d put the number of business websites that are truly “sucky” 20th Century sites at about 75-80%.

Here’s the problem:

  • The home page tries to do too much …
  • The copy is all about the company and disregards the visitor …
  • The copy is also boring or filled with flowery, meaningless jargon …
  • The site has zero interactivity, other than a “Contact Us” page …
  • There’s no way to capture leads (other than “Contact Us”) …
  • The site lacks the kind of detail that leads to customer engagement …
  • There’s no reason for the visitor to return to the site …
  • The site is not optimized for 21st Century Search Engines …
  • And the list goes on and on …

I can’t blame business owners for these ills. Either the company is too small and has too few marketing dollars to revamp the site, or the company is too big and has turned the site over to an IT department who knows little to nothing about marketing.

It’s sad, really, because with just a little extra effort they can inch their way toward a more dynamic, interactive site with minimal effort.

Here’s how to Sprice Up Your Website

Step One: Add Sociability

It wouldn’t be hard to create a Facebook Fan Page and several Twitter accounts, then post the links to these accounts on every web page. Make them prominent, and then turn the social networking tasks over to real people who can interact with your customers.

Your Facebook page should be managed by marketing and/or customer service, not IT. I’d set up several Twitter accounts, letting your IT department if you have one get involved in monitoring the accounts (looking for any references to your company or products).

Then, set up Twitter accounts that are managed by someone in customer service, someone in sales, and even an IT person for technical stuff.

All of these give your customers ways to interact directly with real people in your company, freeing your customers from the hassles of automated answering systems.

Step Two: Add a Blog

Create a Blog that’s separate from, but attached to your main site. Don’t merely add a link on the navigation bar because people won’t see it.

Take the time to add some code to your home page that displays the 3-5 latest blog posts and 3-5 latest comments on those posts. You can find many variations of the code that does this online, or go to Guru.com and rent a coder for not a lot of money.

Then, keep the blog updated. Assign one person or hire a freelance writer to be in charge of the blog. Have your sales team participate, as well as your engineers, and even customers. Definitely have ask your production and customer service staff to put in their two cents on a regular basis.

Step Three: Revise Your Copy (Please)

It’s a lot easier than you think. Hire me to re-write your copy, or find one of the MANY web copywriters who can do it for less than you think.

You can probably figure on $3,000-$5,000 to re-write the copy, depending on the size and complexity of your site. But, if you get even a few new customer from the revised copy, you’ll get a very good return on your investment.

When the copy is re-written, one of the first things I’ll do is to apply a “Focusing Agent.” You’ll tell me the number one response or action you want from a visitor, and I’ll re-write the copy so that it elicits that exact response from the visitor.

We have to be careful, though. Of course, you want the customer to buy from you. But in many cases, that may not be the optimum goal at first. For high-end products or services, you it is often better to first give them a “taste” by offering a solution to a problem they’re currently facing or answering a question they have.

Most visitors will want to kick the tires and need you to sell them before they’ll buy.

You want every page to be highly focused to produce a single result – get a lead, download a report, respond to a video, buy a product.

Remove the clutter and make your site more focused, even if you’ve got to create more pages. Set up the copy (and navigation) so that you LEAD the visitor to a desired action. Don’t make them think about it or figure out what to do. Lead them down the path, clearly and with enough force that they take action.

All the copy should emphasize the benefits to the visitor, even when you’re talking about yourself…

  • What will they get from buying your product?
  • How will they benefit from reading a web page?
  • What’s in it for them?

Other things you can do fairly easily and quickly that will spruce up you site include:

  • Convert testimonials into case studies from which the reader will learn something new or valuable …
  • Show, don’t tell about your products or services. Use stories, videos, webinars, or articles to show what happens when people use your products or services …
  • Give them something they can take away today: a tips sheet, how-to report, or one of your best kept secrets …
  • Make it easy for them to converse with a specific person in a specific department who can help them solve a critical problem or answer an important question on the spot! [Dozens of programs exist that will enable you to interact LIVE with website visitors]

Your primary goal should be to engage with your visitor such that he or she gets emotionally involved with your company – either through an interactive conversation, downloading a report, Twitter, Facebook, etc.

That is, you want to begin an interactive relationship that allows you to continue the conversation until the sale is made, or either of you determines the product isn’t right for them.

Start with Step One if you’re just starting the process of upgrading your website. It’s the easiest to implement, won’t cost a dime, and could give you that extra bit of social oomph that creates more sales.

Would you like help bringing your website to the 21st Century? Let me know. I’ll give you a comprehensive analysis with specific recommendations. Then, I’ll either do the work myself or send you to the best people I know who can do the job.

Don’t Ask For Money and Make More Dough

Friday, January 29th, 2010

losing-moneyOne of these days I’m going to try an experiment.

I’m going to sell an information product without asking for payment in cash money.

No PayPal. No credit cards. No money will exchange hands until the final moment after they’ve been thoroughly hooked.

I’m betting that I’ll make more sales, and here’s why …

In “Predictably Irrational“, Dan Ariely ran a little experiment to test his own theory about cash. In the experiment (run at Harvard – smart people), he gives the same simple math test to three groups of students.

Everyone is told that they’ll get 50 cents per correct answer. It’s not a lot of money to you or me, but to a student, a few extra bucks can go a long way towards a more fulfilling weekend.

Group A is told to hand their test results directly to the cashier. They get an average of 3.5 answers correct.

Group B is told to tear up their test, then TELL the cashier how many they got right. Clearly the smarter group, they got 6.2 correct.

Group C, like group B is told to tear up their test, but instead of getting cash right away, they are told they’ll receive “tokens” for correct answers. They’re to walk 50 feet to the cashier on the other side of the room and exchange tokens for cash. They got 9.4 correct answers.

Was group C smarter? No. They cheated more.

Once cash was removed one step from the transaction, they felt more inclined to cheat the system.

It Makes People Cheat More … But Will They Spend More?

Robert Ladouceur and Serge Sévigny (Journal of Gambling Issues: Issue 23, June 2009) conducted a study on gambling machines. They found that people spent LESS money on gambling when the machine displayed their actual cash winnings or losses.

Again, by removing “cash” one step from the transaction, we discover that the rational part of people’s brains shut down. They’ll cheat more AND spend more when the money part of the deal is removed just one step away.

Is it no wonder that casinos today have moved away from cash entry to tokens, and from cash spilling out of the slot machine to a “ticket” you redeem for the cash?

I remember when my little sister and I spent a couple hours at a casino in South Lake Tahoe after a day of skiing. She won the jackpot on a nickel slot (it was a looonnng time ago).

After placing the piles of nickels into a cup, we happily quit gambling. Although it only amounted to twenty dollars or so, we felt completely satisfied (plus, we got free drinks).

Would we have quit if the machine simply displayed a “credit” of $20? Heck no. We would have kept playing, rapidly losing our huge winnings in a matter of minutes.

How I Think This Applies to Internet Marketing

This is the experiment I’ll run. Feel free to try it on your own and let me know how it works.

Step One: Create a group of products with different values.

First, create several information products that have different values. Instead of assigning a cash value to each ($47, $97, $3,000), assign a “Credit Value” to each.

One credit equals one dollar. So, the $47 product is listed as 47 credits and the $97 product is listed at 97 credits.

[Note: Sound familiar? It's the same "point" system used by credit card companies to buy products with points.]

Step Two: Write killer copy and give credit away.

Then, after I do a few copywriting magic tricks to get them emotionally involved in one or more of my products, I tell them that I’ll give them 10 credits toward ANY product just for reading my web page.

Step Three: Make the sale.

Only after they go to the shopping cart will the credits be converted to dollars. That is, they’ll get to the shopping cart without ever seeing a dollar figure (only credits, with a very visible note that explains the dollar value of a credit).

To keep them from bailing out at the shopping cart, I’ll need to reiterate and amplify the benefits of having the product. By this time, they should be emotionally involved in the purchase and will justify the expenditure because they got a “deal.”

Step Four: Make them feel smart

This part is unfortunately overlooked by a lot of businesses. It’s your “Thank You” page.

You want to make them feel smart for making the right decision …

Then, if you’re really daring, give them 10 or 20 more credits toward the purchase of a companion product. Explain the benefits of the companion product clearly and you should get a conversion rate of 20 percent or more.

Will It Work?

I’m betting (with tokens, of course) that my experiment will work exceptionally well. By removing the money one step from the buying process, I believe that as marketers we stand a much better chance of swaying the reader to purchase one or more products.

In fact, I think we’ll actually remove “money” as an objection to the sale.

What do you think? Add your comments and thoughts below.

If you’d like some help figuring out how to drive more traffic to your website, and more importantly how to make more sales from the traffic you get, then give me a call. I can help you with both sides of the internet marketing game.

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Internet Marketing Lead Generation

Friday, July 10th, 2009

Website TrafficWant more website traffic?

There are three primary ways to get visitors to your web site:

1.  Top Search Engine Ranking

Numerous studies have proved that not only can you drive more traffic to your web site with a top search engine ranking, these are also your most valuable visitors.

Because they find your site through a focused search, and because it’s not through a paid advertisement, they are more likely to trust you out of the gate.

This equates to a higher conversion rate of web site visitors.

2.  Social Networking and Social Media

Next on the list is what we call “word of mouth” marketing. Others call it Social Buzz.

These are the visitors to your web site who find you through social networking systems and social media sites.

They might find you through a Twitter post, a Facebook mention, or a discussion on LinkedIn.

They might also find you from an article you posted to an article directory, a re-purposed blog post on another blogger’s site, or a video you posted on YouTube or one of the many video syndication sites.

Finally, they may have been referred to you from one of the Social Bookmarking sites, such as Digg or Delicious.

3.  Search Engine Marketing (SEM) (PPC, PPM, Yahoo, Google)

Perhaps the least effective, most expensive, and at the same time most widely used method for getting traffic to a website is paid advertising.

The most common form of paid advertising online today is PPC (Pay-Per-Click). Google is the beheamoth, in large part because of the revenue they get from PPC.

While it can be an effective way to get traffic to a very targeted landing page, for many companies it’s not much better than a trip to Vegas.

An Intelligent Approach to Traffic Generation

Here’s an efficient and cost-effective way to optimize your online lead or traffic generation:

  1. Start with a strategy.  While this should be a no-brainer, you’d be surprised by how many companies fail to develop a comprehensive strategy. And, I’m not talking about a “keyword” strategy. I’m talking about a real, honest-to-goodness online business strategy that begins with your “Customer Value Proposition.”
  2. Work backwards. Understand what your customers want and need, and work backwards from there. This is where PPC can play an important part in your strategy.  PPC is quite useful for understanding what your visitors want and for developing your keyword strategy.
  3. Share your expertise. The internet today is all about sharing. It’s a social world out there, and the more you share, the more people love and trust you. Love + Trust = Sales. Share on the social networks. Share with smart articles. Share your knowledge with videos.

The key is to forget about generating more traffic because that does little more than get you all befuddled by keyword research.

By focusing on adding value to your customer’s experience, you will get buzz through the social networks and more people will link back to your web site.

Want more traffic to your web site?

Call for a free consultation:  503-287-0246

Internet Marketing Strategy: How to Sell More Stuff Online

Wednesday, July 8th, 2009

Internet MarketingYou already know that the “build it, and they will come” mind set doesn’t work online.

Yet, that’s what many businesses do anyway. Hopefully, you’re different…

  • You realize that you need an overall internet marketing strategy…
  • You know that search engine traffic is good…
  • You’re open to using paid search engine marketing…
  • You understand that lead generation is critical…
  • And you know that moving your visitors to action is of utmost importance.

But where to start?

Begin with Being “Datable”…

My client Carlos Dias, a senior business consultant, says most companies fail because their strategies are based on selling their products. Instead, he suggest that you focus on your “Customer Value Proposition.”

Understand how you can add the highest PERCEIVED VALUE to your customers. A major part of my job as a web copywriter is to help you understand and articulate this perceived value.

First Comes Love…

We explore you, your products and your services. Who are you? What do you offer?

Then, we dig deeply into your target market – your customers. What are their perceptions of you and your products?

More importantly, what are their deepest needs and desires as they relate to your offerings?

We look for the connection between what they want and what you have – at a purely emotional level. Then, we amplify their desire with valuable online content… “twittering” their fancy until they beg you to let them buy from you.

When we truly nail this perceived value / product relationship, we have a love at first sight phenomena. They’ll gladly pay more to buy from you… like MAC users or Nike’s old Air Jordan shoes.

We discover the EMOTIONAL reasons for your customer’s buying habits. Is it the “cool factor?”  Or, does it make them feel successful (Lexus, Rolex), eco-friendly (Ode Magazine), or hip (iPhone)?

Since we all buy with our emotions first and our rational minds second, you’ve got to uncover the emotional reasons for buying your products and services, or you’ll just be competing on price – a bad place to be.

Next Comes Marriage…

Next, we hunt down the “Big Idea.”  In copywriting circles, this is the holy grail of effective copy.  The Big Idea is based on your customer value proposition. According to copywriter John Forde, the Big Idea is “an idea that can be sorted, absorbed, and understood instantaneously.”

The Big Idea is hard to come by, but when you get it right, you’ll see your sales and profits soar. And, the foundation of the big idea is your customer value proposition.

If the Customer Value Proposition is the foundation for your internet marketing strategy, then the Big Idea is the structure around which you build your internet marketing home. It’s what your web site visitors first see, and it gives them that INSTANT feeling of familiarity and comfort with you.

They “get it” and they “get you.” In a sense, the Big Idea is your brand image. It’s how you want your customers to perceive you when they see your name. It creates an emotional impact on their psyche that equates your products or services with quality, style, grace, sexiness, or intelligence.

How THEY feel when they read your web copy, and how they feel when they subsequently buy and use your products or services is ALL that matters.

Then Comes Baby in the Baby Carriage…

internet-marketing-strategyMany internet marketing “strategies” focus solely around getting traffic. Traffic generation is important, but without the Big Idea threaded throughout your internet marketing system, you confuse your visitor.

What you want are more leads and more sales. What THEY want is for you to make them famous, heal their illness, save them time, or get rid of their anxiety. A strategy built around satisfying your customer’s emotional needs works far better than one focused solely on lead generation “tactics.”

Once you have your Big Idea… THEN you implement the appropriate tactics, such as search engine optimization, link generation, social networking, and content syndication.

The Big Idea is also our focus when we write the copy for your web pages. The “idea” that they can become famous, rich, or stress-free weaves its way throughout the copy on your pages.

That’s what creates customers and helps you to generate leads and make sales online.

Call me for a free consultation and review of your web strategy:

503-287-0246

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